O-Palier’s quality control process is unique and very effective. We commit that only experienced furniture people are responsible for the inspection process and these same people have an economic interest in good quality. We do not rely on the manufacturer, agents or even local staff to watch the product go into the box.

It is about execution.

The product’s quality is also very much related to how well the design is executed in mass production.
Our experience is that good execution is the result of attention to the many details that go into the final product, from material selection, to machining and assembly, precision sanding, finishing and finally to packaging. Each step must be carefully controlled and monitored for conformity and consistency.

This process of monitoring is very complex because it is done in the context of a production environment where the factory’s revenue and often a workers pay or bonus is tied to how much is boxed. The conflicts are many and obvious particularly in the situation where the product is manufactured in a country distant from where it is sold and the “time to judgment” is appreciable.

A final challenge is the “cultural divide” wherein the worker making the product is often not prepared through their own life experience to be able to judge either aesthetic or functional value the correctness of high quality furniture products.

In this context O-Palier’s quality control process is unique and very effective. We commit that only experienced furniture people are responsible for the inspection process and these same people have an economic interest in good quality. We do not rely on the manufacturer, agents or even local staff to watch the product go into the box.

We do it ourselves, the each-step monitoring, the aesthetic judging, the quality control. We do it ourselves!